FAQ
General FAQ's
What is the time frame for returning an item?
You have 30 days from the date of purchase to return an item if it doesn't meet your expectations.
Are there any items that cannot be returned?
Yes, certain items such as digital downloads, digital items and courses are not eligible for return.
What should I do if my shipped item is delayed?
If your item is delayed, contact customer support via email support@theblackbusinessschool.com for assistance and to address any concerns regarding shipping or delivery.
Shipping questions
What is the typical shipping timeframe?
Orders are shipped within 2-7 business days, unless stated otherwise for presale items
What should I do if my product is delayed or doesn’t arrive?
Contact support via email for assistance with delayed or missing shipments.
Who covers the shipping costs for returns?
Customers are responsible for their own return shipping costs, which are non-refundable.
What Is The Delivery Fee For? How Much Is This Fee?
The flat-rate shipping & handling fee is $5.95 standard and $40.00 heavy, which is only applicable to physical products.
Handling fee covers the delivery, material, labor and logistics cost to support your shipping needs.
Returns questions
What is the return period for products?
You have 30 days from the purchase date to return an item for a refund or exchange.
How can I report a problem with my order?
Please report any issues by emailing Support@TheBlackBusinessSchool.com.
How do I initiate a return?
Contact support via email with any order issues for guidance on initiating a return.
What should I do if my refund is late or missing?
First, recheck your bank account, then contact your credit card company and bank. If the issue persists, contact us at Support@TheBlackBusinessSchool.com.
How do exchanges work?
We replace items only if they are defective or damaged. For exchanges, email Support@TheBlackBusinessSchool.com. and send your item to our designated return address.
What are the conditions for shipping returns?
You are responsible for your own return shipping costs, which are non-refundable. For high-value items, consider using a trackable shipping service.